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Refund policy
Our 30-day return policy states that, after receiving an item, you have 30 days to request a return.
To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at info@capelliebarba.it . Returns must be sent to the following address: [Xevolution via Renato Cartesio, 23 70014 Conversano BA].
If the return is accepted, we will send you a return shipping label along with instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.
Every return must include the tax invoice received with your order.
For any questions regarding returns, feel free to contact us at any time at info@capelliebarba.it .
Damages and Issues
Inspect your order upon delivery and contact us immediately if there are defects, damages, or if you received the wrong item. This allows us to assess the issue and resolve it promptly.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty items). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or doubts about a specific item, please don't hesitate to contact us.
Unfortunately, we cannot accept returns on promotional items or gift cards.
Exchanges
The fastest way to ensure you receive what you want is to return the item you received, and once the return is accepted, place a new order separately.
14-day Cooling-off Period for the European Union
Despite the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification. As stated above, the item must be in the same condition as received, unworn or unused, with all tags attached, and in the original packaging. Additionally, you will need the receipt or proof of purchase.
Refunds
As soon as we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will automatically receive a refund within 10 business days via your original payment method. It may take some time before your bank or card issuer processes and displays the refund.
If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at info@capelliebarba.it .
Return and Refund Policy
Customer satisfaction is our priority. If you're not satisfied with your purchase, you can return it by following the guidelines below.
Return Conditions
- The return must be requested within 14 days from the product's delivery date.
- The product must be returned in its entirety, unused, and in the original packaging.
- Return shipping costs are the customer’s responsibility, unless the error was on our part.
Return Procedure
- Contact our customer service via email, providing your order number and the reason for the return.
- You will receive detailed instructions on how to proceed with the return.
- After receiving and verifying the product, we will process your refund.
Refunds
- Refunds will be issued using the same payment method used for the purchase.
- The processing time for refunds may vary between 5–10 business days.
- No refunds will be issued for items damaged due to misuse.
- Products that are opened, used, or tampered with will not be refunded.
- Damaged products or packaging will not be refunded, as they are no longer resalable.
For further assistance, please feel free to contact our customer service.
Thank you for choosing Capelli e Barba!